Returns & Exchange Policy

Shortbread does not accept returns once an order has been successfully placed and payment has been made by the buyer. Buyers are encouraged to place an order only if they agree to these terms. Returns will not be accepted if a customer wishes to return the product if they don't like it after delivery or feel it doesn't meet their expectations.

Shortbread will accept exchanges for products purchased through the website
www.shortbread.in, subject to the following terms and conditions:

● Exchange requests will only be considered if the product(s) received by the buyer are damaged or in unsuitable condition.

●The buyer must notify Shortbread of their intent to exchange the product(s) within 48 hours of receiving the items at their shipping address.

● To request an exchange or address any concerns, the buyer should email info@shortbread.in

● After verifying the condition of the product, Shortbread will determine if the product is " acceptable" or "unacceptable" to prevent disputes, and further actions will be taken accordingly.

● If the exchange request is accepted, the company will arrange for the return
shipment of the product. Replacements will only be processed after the returned
product is received and assessed by Shortbread. The company will cover the
shipping costs for returning damaged items.

Cancellation & Refund Policy

The company does not offer the option to cancel an order or request a refund once the order has been successfully placed and processed by the payment gateway. Refund requests will only be considered under the following circumstances:

• If the shipping location is not serviced by our partner courier companies.
• If the delivery terms and conditions outlined by the company are not met

If a refund request is accepted, the amount will be refunded within 7-10 business days from the date of written confirmation to the customer. Refunds will not be granted for damaged products; instead, such products will be exchanged according to our Returns & Exchanges policy.

Refunds will not be issued in the following situations:

• Incorrect or incomplete address provided by the customer.
• Recipient is unavailable at the provided address or premises.
• Refusal to accept the product. 
  

If delivery fails due to any of the above reasons, the company will attempt to deliver the order a second time. If delivery fails again, the order will be considered cancelled.